Diana Gordon, RN, MSN, CPNP, CPON

Diana Gordon, RN, MSN, CPNP, CPON, Division of Pediatric Hematology Oncology, University of North Carolina-Chapel Hill, and one of our 2016 

 finalists, discusses dealing with insurance companies.

Gordon says that when a family is dealing with a child with cancer or who has recently passed, the last thing they want to do is deal with paying for treatment. This is a situation Gordon recently encountered when a mother could not bear to keep telling insurance companies the name and birthday of her son who died. Gordon took over. She also works with insurance companies frequently to argue the case for some treatments, since many drugs are not FDA-approved in the pediatric setting.

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Diana Gordon, RN, MSN, CPNP, CPON, Division of Pediatric Hematology Oncology, University of North Carolina-Chapel Hill, and one of our 2016 Extraordinary Healer Award finalists, discusses dealing with insurance companies.

Diana Gordon on Dealing With Insurance Companies

 finalists, discusses what her average day as a pediatric oncologist entails.

Gordon has many duties throughout her day, including giving medications, working with other nurses, nurse practitioners and attending physicians, but she says that her favorite — and most rewarding&mdash; part of her job is seeing patients and their families.

Diana Gordon, RN, MSN, CPNP, CPON, Division of Pediatric Hematology Oncology, University of North Carolina-Chapel Hill, and one of our 2016 Extraordinary Healer Award finalists, discusses what her average day as a pediatric oncologist entails.

Diana Gordon on the Typical Day of a Pediatric Oncologist

Gordon, RN, MSN, CPNP, CPON PHOTO BY ARTHUR GREENBERG

When Diana Gordon, RN, MSN, CPNP, CPON, began working with hospitalized children on the general pediatric floor early in her nursing career, she found it was the children with chronic illnesses that drew her to them, including cancer because of the ongoing therapy it required. She also found it was important to include the whole family, establishing a relationship that would give each family a sense of security.

"I liked being a part of their lives,” she says today. “I wanted that long-term commitment to these children who would be back.”

For the past 26 years, Gordon has specialized in hematology/oncology pediatric cases. “I felt like I could make a difficult situation easier to bear,” says the soft-spoken Gordon of the hundreds of children and families she has cared for. “Being there day after day gave them continuity, which enabled trust and therefore security,” she adds. Nurses do whatever it takes to meet the needs of their patients, Gordon adds. With her soft voice, it’s hard to imagine insurance companies responding when she calls about reversing a denial for coverage of a specialty drug for one of her patients, but they do, because Gordon doesn’t give up. “I don’t want a family to worry about how they will pay for treatments,” she says. “They need to focus on caring for their child.”

Gordon appreciates how children deal with illness, continuing to do the things they enjoy and getting out of bed as quickly as possible. Getting on the floor to play with her patients, Gordon says she can take time for assessments that children don’t even know are happening. They want to be normal, so they play and use games to get through the hard times.

“Part of what health care providers need to remember,” she says, “is that while we are accustomed to the treatments and medical jargon, for the families and children, it is all new, making it important to present information in a manner that they can understand and repeating it as much as necessary to give them some control and a sense of being involved.”

During her tenure as a nurse, Gordon has watched dramatic changes, as cure rates for childhood cancer have risen to more than 90 percent. But she recognizes it still takes a team to care for children with cancer and their families, including financial counselors, social workers, psychology specialists and physical therapists, to name a few. As a nurse practitioner, Gordon has been able to help meet those needs through relationships that can be difficult to explain.

“Today, I had an 8-year-old who came in with problems that indicate her tumor may have recurred. She arrived wearing a new ring and was so proud to give me one so we could be just alike. I think that in her own way she knows we are in this together.

Articles

An interview with Diana Gordon, RN, MSN, CPNP, CPON, a finalist for the Extraordinary Healer Award. 

Making a Long-Term Commitment to Pediatric Patients: An Interview With Diana Gordon

 finalists, discusses her passion for caring for children with cancer.

When Gordon began working with hospitalized children on the general pediatric floor early in her nursing career, she found it was the children with chronic illnesses that drew her to them, including cancer because of the ongoing therapy it required. She also found it was important to include the whole family, establishing a relationship that would give the family a sense of security.

Gordon was one of our 2016 Extraordinary Healer Award finalists.

Diana Gordon, RN, MSN, CPNP, CPON

Diana Gordon on Dealing With Insurance Companies

Diana Gordon on the Typical Day of a Pediatric Oncologist

Making a Long-Term Commitment to Pediatric Patients: An Interview With Diana Gordon

Diana Gordon on Caring for Children With Cancer

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